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At Auroo Chauffeurs, we know you may have common questions about our chauffeur services. Our FAQ section gives you clear answers about bookings, services, and policies, so your journey feels simple and stress-free.
If you have any further queries do not hesitate to contact us on +61 03 5317 8208 or via email at support@auroo.com.au.
Booking with Auroo Chauffeurs is easy! You can book directly through our website by filling out the online booking form or by contacting us via phone or email. Simply provide your details, including the name, date, time, pick-up/drop-off destinations, and any special requests. Once we receive your details, our team will confirm your booking and provide all the necessary information for your destination.
A chauffeur car service provides luxury transportation with professional drivers (chauffeurs) who ensure your comfort, safety, and convenience. It's an ideal choice for business travel, special occasions, airport transfers, tours, and more.
Our fleet includes luxury sedans, spacious SUVs, and 8-seater vans. Each vehicle is maintained to the highest standards, offering comfort, style, and safety for corporate travel, airport transfers, special events, or group journeys.
Yes. All Auroo Chauffeurs are fully licensed, experienced, and professionally trained. They undergo regular checks to ensure they deliver the highest level of safety, reliability, and service.
We do accept last-minute bookings, subject to vehicle availability. For guaranteed availability and smoother service, we recommend booking in advance whenever possible.
Passenger safety is our top priority. Our chauffeurs follow all road safety regulations, our vehicles are regularly serviced and inspected, and we monitor journeys closely to ensure a safe and reliable experience.
Our cancellation policy may vary depending on the service type and timing. Full details are available on our Terms & Conditions page. If you’re unsure, please contact our customer support team, and they’ll guide you through the specific policy for your booking.
Yes. We can provide additional services such as child and booster seats for families travelling with kids, along with other essentials to make your journey more comfortable. Please mention your requirements at the time of booking so we can prepare your vehicle accordingly.
All our vehicles are equipped with climate control, premium seating, bottled water, and a clean, well-presented interior. For larger bookings or special occasions, we can arrange additional comforts upon request.
we accept multiple payment methods, including credit cards, debit cards, corporate accounts, and bank transfers. In some cases, cash payments may also be accepted at the end of the journey.
Refund eligibility depends on the cancellation timing and circumstances. Please refer to our refund and cancellation terms or contact our support team for case-specific assistance.
Yes, you can make changes to your reservation details, such as pickup time, location, or vehicle type, by contacting our customer support team. Changes are subject to availability and may incur additional charges depending on notice period.
You can contact us by phone at +61 3 5317 8208 or email us at support@auroo.com.au. Our support team is available 24/7 to help with bookings, changes, or any concerns.
Yes, our services operate 24 hours a day, 7 days a week. Whether it’s an early-morning airport transfer or a late-night event, you can rely on Auroo Chauffeurs.
Where possible, we’ll do our best to accommodate requests for a specific chauffeur. Please mention this when booking, and we’ll check availability.
You can contact our customer service team via phone, email, or the contact form on our website. We're here to assist you with any questions, concerns, or special requests.
Yes, Pets are welcome in our vehicles, provided they meet the conditions in our Pet Policy. We want your furry friends to enjoy the ride just as much as you.
In most cases, there are no size or breed restrictions for pets. However, for the comfort and safety of all passengers, we request that you keep larger pets secured in carriers or with a seatbelt during the journey.
Yes, a small cleaning fee may apply when travelling with pets. This ensures the vehicle remains fresh and clean for the next passenger.
If you’ve left something behind, please contact our support team as soon as possible via phone or email. Provide your booking details and a description of the item so we can assist quickly.
We will check with the chauffeur and notify you if the item is found. Items are logged into our Lost & Found system and returned securely to their owners.
Generally, there is no fee for retrieving lost items, though delivery charges may apply if the item needs to be transported back to you.
Need assistance with bookings or enquiries? Fill out the form and we’ll be in touch soon.
