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Terms & Conditions

By using the Website or chauffeur Services, you agree to be bound by these terms

Terms and Conditions:

Welcome to Auroo Chauffeurs! These Terms and Conditions govern your use of the Auroo Chauffeurs website and the chauffeur services offered by Auroo Chauffeurs . By using the Website or chauffeur Services, you agree to be bound by these Terms.

Eligibility

You must be at least 18 years old and have the capacity to enter into a legal contract to use the Services.

Booking

You can book a car through the website or by calling the helpline number.

Fares are calculated based on distance, time, and any applicable tolls or fees. You can check an estimated fare before booking.

Payments

You can choose to pay for your ride with a credit card, debit card, or cash on completion of the ride.

Payment Accounts

Auroo Chauffeurs understands the importance of streamlined expense management and therefore provides the convenience of paying for chauffeur services through corporate accounts. In this way companies can enjoy the benefits of Auroo’s Chauffeurs transportation without the hassle of immediate payments. We will provide detailed invoices for easy record keeping and tracking of expenses.

Cancellations

You can cancel your ride through the website or by calling our helpline. Cancellation fees may apply depending on the notice period.

Consumption while in Vehicle

At Auroo Chauffeurs , we prioritise a clean and comfortable experience for all passengers in Melbourne. To ensure cleanliness and safety, only water bottles are permitted on board. This practice helps us maintain a fresh and pleasant environment for everyone. We appreciate your understanding!

Privacy & Personal Information

Auroo Chauffeurs collects your personal information when you are using our services. This information is used to provide the delivery of services and may be used for marketing purposes with your consent.

We will keep your personal information confidential and secure. For more information on how we handle your personal information, please see our Privacy Policy.

Changes in Terms and Conditions

Auroo Chauffeurs may update these Terms and Conditions from time to time. We will post the updated Terms and Conditions on the website. Your continued use of the website or Services after the posting of the updated Terms constitutes your acceptance of the updated Terms.

Waiting Time

Auroo Chauffeurs is committed to providing efficient and timely chauffeur services in Melbourne. However, there may be instances where wait times occur. Here’s how waiting time is addressed in our Terms and Conditions:

  • Estimated Arrival Time: The Expected Time of Arrival (ETA) of your booked ride varies and depends on factors like traffic conditions and your location. When you book a ride, you will receive a message 20 minutes prior to the arrival of ride on your email or phone. 
  • Free Waiting Period: Auroo Chauffeurs offers a free waiting period after the driver arrives at your pick-up location. This time frame typically allows for 5 minutes to account for minor delays like gathering belongings or navigating to the exact pick-up spot.
  • Waiting Time Charges: If you are not ready when the driver arrives or there is a significant delay beyond the free waiting period, waiting time charges may apply. These charges will be clearly communicated in the website and will be based on the duration of the wait.
  • Cancellation Due to Excessive Wait Time: In rare cases of extended delays beyond a reasonable timeframe, you may have the option to cancel your ride without a cancellation fee by giving us a call or send us the text message. 

Disclaimer

Auroo Chauffeurs is committed to providing safe, reliable, and efficient chauffeur services to our customers in Melbourne, Australia. However, we want to ensure you understand the limitations of our services. Please carefully read the following disclaimer:

  • Availability: Auroo Chauffeurs strives to provide service whenever possible. However, we cannot guarantee ride availability at all times, especially during peak hours or in less serviced areas.
  • Estimated Fares: Fares displayed on the Auroo Chauffeurs platform are estimates based on distance, time, and tolls. Actual fares may vary slightly due to unforeseen circumstances like traffic congestion or changes in route.
  • Driver Independence: Auroo Chauffeurs drivers are independent contractors, and Auroo is not responsible for their actions beyond the scope of providing transportation services.
  • Third-Party Services: Auroo Chauffeurs may integrate with third-party services like mapping applications. We are not responsible for the accuracy or functionality of these third-party services.
  • Limited Liability: Auroo Chauffeurs is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our liability is limited to the value of the booked ride.
  • Lost and Found: Auroo Chauffeurs is not responsible for any items left behind in our cars. We will do our best to locate and return lost items, but we cannot guarantee their recovery.
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