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Privacy Policies

Auroo Chauffeurs (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, booking system, or chauffeur services. By using our services, you consent to the practices described in this policy.

Effective Date: 29/07/2025

1. Information We Collect:

We may collect personal information that you provide directly to us, including:

  • Contact Information (e.g., name, email address, phone number)
  • Billing and Payment Information
  • Travel preferences and booking history
  • Location details (for pick-up and drop-off)
  • Device information (IP address, browser type, operating system)
  • Website usage information (pages visited, interactions with our site)

We may also collect non-identifiable information for analytics and service improvement.

2. How We Use Your Information:

Your personal information may be used for:

  • Processing and managing bookings and payments
  • Communicating with you about bookings, changes, or enquiries
  • Delivering and improving our chauffeur services
  • Personalising your customer experience
  • Sending you service updates or marketing (only with your consent)
  • Meeting our legal obligations and protecting our rights

3. Sharing and Disclosure:

We may disclose your personal information to:

  • Trusted third-party providers who help us deliver our services (e.g., payment processors, IT support)
  • Legal or regulatory authorities, where required by law
  • Other third parties, only with your express consent

We do not sell or rent personal information to marketers or unrelated third parties.

4. Security of Information:

We use reasonable technical, administrative, and physical safeguards to protect your personal information. While we take steps to secure your data, no method of online transmission is completely secure.

5. Cookies and Tracking:

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience. You can adjust your cookie preferences through your browser settings.

6.Your Rights:

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Opt out of receiving marketing communications
  • Make a complaint about how we handle your personal information

To exercise these rights, please contact us using the details below.

7. Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updated versions will be posted on our website. Continued use of our services after updates indicates acceptance of the revised policy.

8. Contact Us:

If you have questions, requests, or complaints about this Privacy Policy, please contact us:

Auroo Chauffeurs

90 Stanmore Cres, Wyndham Vale VIC 3024, Australia

support@auroo.com.au

03 5317 8208

9. Governing Law:

This Privacy Policy is governed by the laws of Victoria, Australia, and complies with the requirements of the Privacy Act 1988 (Cth).