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At Auroo Chauffeurs, we maintain our fleet to the highest standards to ensure every journey is safe, comfortable, and professional. While we understand that accidents can happen, it is important to outline our approach to vehicle damage so matters are handled fairly and transparently.
1. Reporting Damage:
If damage occurs during your journey, please inform the chauffeur immediately. Prompt reporting allows us to assess the situation and take appropriate action without delay.
2. Passenger Responsibility:
Passengers are responsible for any damage caused by themselves, their belongings, or their actions while travelling with us. This includes damage to interiors, upholstery, fittings, electronics, or any amenities provided in the vehicle.
3. Assessment & Costs:
Our team will document and assess any reported damage. Costs for repair or replacement will be determined based on the extent of the damage, including parts, labour, and associated fees.
4. Payment for Damages:
5. Deliberate Damage or Vandalism:
Any deliberate or malicious damage will be treated as a serious violation. Such cases may result in permanent suspension of services and legal action where appropriate.
6. Pre-Existing Damage:
Before the start of a journey, passengers are encouraged to review the vehicle and report any visible pre-existing damage to the chauffeur. This ensures clarity and avoids misunderstandings later.
7. Dispute Resolution:
In the rare event of a dispute regarding damage or costs, Auroo Chauffeurs will review all evidence and work with all parties to achieve a fair and reasonable resolution.
8. Care & Prevention:
We kindly ask all passengers to treat our vehicles with care. To help maintain cleanliness and prevent avoidable damage, passengers should refrain from smoking, consuming messy foods or drinks, or engaging in activities that could damage the vehicle.
Conclusion
By following this policy, passengers help us maintain our fleet in excellent condition for all clients. At Auroo Chauffeurs, we are committed to fairness, transparency, and professionalism in addressing vehicle damage. Thank you for respecting our vehicles and contributing to the premium experience we strive to provide.
