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Sexual Harassment Policy

At Auroo Chauffeurs, we are committed to providing a safe, respectful, and harassment-free environment for both passengers and chauffeurs. Sexual harassment is unacceptable and will not be tolerated under any circumstances. This policy sets out our approach to preventing and addressing sexual harassment, as well as the actions we will take when concerns are raised.

1. Definition of Sexual Harassment:

Sexual harassment includes any unwelcome conduct, behaviour, or communication of a sexual nature that makes a person feel offended, humiliated, or intimidated. This may include, but is not limited to:

  • Verbal remarks, jokes, or comments of a sexual nature
  • Unwanted physical contact or gestures
  • Inappropriate messages, advances, or requests
  • Behaviour that creates a hostile, intimidating, or uncomfortable environment

2. Zero-Tolerance Commitment:

Auroo Chauffeurs maintains a strict zero-tolerance policy towards sexual harassment. We are committed to ensuring that every passenger and chauffeur is treated with dignity and respect at all times.

3. Reporting Sexual Harassment:

  • Any passenger or chauffeur who experiences or witnesses sexual harassment should report the incident immediately.
  • Reports can be made through our customer support team via phone or email.
  • All reports will be treated seriously, promptly, and with confidentiality.

4. Investigation and Resolution:

  • Upon receiving a report, Auroo Chauffeurs will conduct a fair and impartial investigation.
  • Appropriate action will be taken depending on the outcome of the investigation, which may include suspending services, terminating employment, or referring the matter to law enforcement.

5. Privacy and Confidentiality:

We respect the privacy of all parties involved. Information related to complaints will only be shared with individuals directly responsible for investigating and resolving the issue.

6. Consequences of Sexual Harassment:

Individuals found to have engaged in sexual harassment may face:

  • Suspension or permanent ban from using Auroo Chauffeurs services
  • Disciplinary action, including termination (for chauffeurs or staff)
  • Referral to relevant authorities for legal action

7. Prevention and Education:

  • Chauffeurs receive training on recognising and preventing harassment.
  • Passengers are encouraged to familiarise themselves with this policy and maintain respectful conduct.
  • By raising awareness, we aim to prevent incidents before they occur.

8. Non-Retaliation:

Auroo Chauffeurs prohibits any form of retaliation against individuals who, in good faith, report sexual harassment or assist in an investigation. Additional steps will be taken to protect those who raise concerns.

Conclusion

Sexual harassment has no place at Auroo Chauffeurs. We are committed to fostering a safe, respectful, and professional environment for all passengers and chauffeurs. By encouraging open communication and taking immediate action when issues arise, we ensure our services remain safe, dignified, and free from harassment.