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Vehicle Damage Policy

Auroo Chauffeurs Service Policies

At Auroo Chauffeurs, we take great pride in maintaining our fleet of vehicles to the highest standards to provide a safe and comfortable experience for all passengers. We understand that accidents can happen, but we must address any damage promptly and fairly.

Auroo Chauffeurs Service Policies

Vehicle damage policy

Please familiarize yourself with our vehicle damage policy outlined below:

1. Reporting Damage:

  • In the event that you or your party causes damage to the vehicle during your journey, we kindly request that you report it to the chauffeur immediately. This allows us to assess the situation and take appropriate action promptly.

2. Responsibility for Damage:

  • Passengers are responsible for any damage they or their belongings cause to the vehicle. This includes, but is not limited to, damage to the interior, upholstery, electronics, and any items provided by Auroo Chauffeurs.

3. Assessment of Damage:

  • Our team will conduct a thorough assessment of the damage, including documenting the extent of the harm and estimating the repair or replacement costs.

4. Repair and Replacement Costs:

  • Passengers will be responsible for covering the full cost of repairs or replacements necessary to restore the vehicle to its pre-damage condition. This may include parts, labor, and any associated fees.

5. Payment for Damages:

  • Payment for damages should be made promptly and in accordance with the invoice provided by Auroo Chauffeurs. We accept various payment methods, including credit cards and electronic transfers, for your convenience.

6. Insurance Coverage:

  • Passengers may choose to involve their insurance providers for coverage of damages. However, Auroo Chauffeurs should still be promptly informed of any damage to initiate the necessary repair or replacement procedures.

7. Deliberate Damage or Vandalism:

  • Deliberate damage or vandalism to our vehicles is a serious violation of our policies and may result in legal action being taken against the responsible party.

8. Reporting Any Pre-Existing Damage:

  • Before your journey begins, we encourage you to inspect the vehicle and report any pre-existing damage or concerns to the chauffeur. This ensures that you are not held responsible for damage that occurred before your trip.

9. Dispute Resolution:

  • In the event of a dispute regarding the responsibility for damage or the associated costs, Auroo Chauffeurs will work with all parties involved to reach a fair resolution.

10. Prevention and Respect:

  • We kindly request that all passengers take necessary precautions to prevent damage to the vehicle and treat it with respect. This includes refraining from smoking, excessive eating or drinking, and engaging in any behavior that may result in damage.

We value your business and strive to provide a comfortable and enjoyable journey. By adhering to our vehicle damage policy, you help ensure that our vehicles remain in excellent condition for all passengers. If you have any questions or concerns regarding this policy, please feel free to contact us.

Thank you for choosing Auroo Chauffeurs, and we look forward to serving you on your upcoming journeys.

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