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Driver Harassment Policy

Harassment of any kind is strictly prohibited and will not be tolerated. This policy outlines our stance on driver harassment and the steps we take to address and prevent such incidents.

Auroo Chauffeur Service Policies

Driver Harassment Policy

At Auroo Chauffeurs, we are fully committed to ensuring a respectful, safe, and comfortable environment for our passengers and chauffeurs. Any form of harassment will not be tolerated under any circumstances.

1. Definition of Harassment:

  • Harassment includes any unwelcome behavior, communication, or actions that create a hostile, intimidating, or offensive environment for our chauffeurs.
  • Harassment can be verbal, physical, or psychological and may involve discrimination, bullying, offensive language, or any form of intimidation.

2. Zero-Tolerance Approach:

  • Auroo maintains a zero-tolerance approach to harassment. We do not condone any form of harassment directed at our chauffeurs.

3. Reporting Harassment:

  • Passengers or chauffeurs who experience or witness harassment during a journey should report the incident immediately to our customer support team. We take all reports seriously and will address each case promptly and confidentially.

4. Investigation and Resolution:

  • Upon receiving a harassment report,Auroo will conduct a thorough investigation to determine the validity of the claim. We will take appropriate action to resolve the issue, which may include contacting law enforcement if necessary.

5. Privacy and Confidentiality:

  • We respect the privacy and confidentiality of all parties involved. All information related to harassment reports will be handled discreetly and shared only with those directly involved in the investigation.

6. Consequences for Harassment:

  • Individuals found to have engaged in harassment may face various consequences, including but not limited to:
    • Termination of the journey.
    • Temporary or permanent suspension of services.
    • Legal actions as warranted.

7. Prevention and Education:

  • Auroo is committed to preventing harassment by educating our chauffeurs on recognizing, addressing, and reporting incidents. Passengers are also encouraged to familiarize themselves with our harassment policy and treat chauffeurs with respect.

8. Non-Retaliation:

  • Auroo prohibits any form of retaliation against individuals who report harassment in good faith. We will take additional steps to protect those who come forward with reports.

Auroo Chauffeur Service Policies

Conclusion

Harassment is not tolerated at Auroo, and we are dedicated to providing a safe and respectful environment for everyone. We encourage open communication and reporting of any incidents to ensure that harassment is promptly addressed and prevented. Thank you for choosing Auroo, and we look forward to serving you in a positive and respectful manner.

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