At Auroo Chauffeurs, we understand you may have questions about our services. Our FAQ section is here to provide clear and concise answers to the most common inquiries, helping you navigate bookings, policies, and more with ease.
Booking is easy! You can book our service through our website, mobile app, or by calling our customer service. Simply provide your details, including the date, time, pick-up/drop-off locations, and any special requests.
A chauffeur car service provides luxury transportation with professional drivers (chauffeurs) who ensure your comfort, safety, and convenience. It's an ideal choice for business travel, special occasions, airport transfers, tours, and more.
We offer a diverse fleet of luxury vehicles, including sedans, SUVs, limousines, and vans, to accommodate your specific needs and group size.
Our cancellation policy may vary depending on the type of service and the time of cancellation. We encourage you to review our specific cancellation policy on our website or contact our customer service team for details.
Absolutely. We offer additional services such as child seats, floral arrangements, and decorations for special occasions. Please let us know your requirements during the booking process.
Our vehicles are equipped with modern amenities, including comfortable seating, climate control, entertainment systems, Wi-Fi (upon request), and complimentary bottled water.
e accept various payment methods, including credit/debit cards, electronic bank transfers, and cash. Payment details will be provided during the booking process.
Yes, our services are available 24 hours a day, 7 days a week. Whether you need an early morning airport transfer or a late-night ride, we've got you covered.
While we cannot guarantee a specific chauffeur for every booking, we do take your preferences into account. You can request a preferred chauffeur, and we will do our best to accommodate your request based on availability.
You can contact our customer service team via phone, email, or the contact form on our website. We're here to assist you with any questions, concerns, or special requests.
If you believe you've left something behind, please contact our lost and found services immediately. You can call our dedicated hotline or email our customer support team to report the lost item
We conduct a thorough search of the vehicle in question to locate the lost item. Once found, we will contact you to confirm its retrieval. Your lost item will be securely stored until you can arrange for its return.
No, we do not charge a fee for retrieving a lost item. Our goal is to reunite you with your belongings as swiftly and hassle-free as possible.
Absolutely. Our chauffeurs are professionally licensed, extensively trained, and experienced in providing top-notch service. They prioritize your safety, punctuality, and comfort.
Yes, we offer 24/7 availability to accommodate your last-minute or emergency travel needs. However, we recommend booking in advance to secure your preferred vehicle and chauffeur.
Passenger safety is our utmost priority. We regularly maintain and inspect our vehicles to meet safety standards. Our chauffeurs are trained in defensive driving and prioritize safe driving practices.
Our cancellation policy may vary depending on the type of service and the time of cancellation. We encourage you to review our specific cancellation policy on our website or contact our customer service team for details.
Yes, you can make changes to your reservation, such as pick-up/drop-off locations and times, by contacting our customer service. We'll do our best to accommodate your requests.
You can contact our customer service team via phone, email, or the contact form on our website. We're here to assist you with any questions, concerns, or special requests.
Yes, we welcome pets on board! We understand that your furry friends are part of the family, and they are allowed in our vehicles. Please review our pet policy for specific guidelines.
In most cases, there are no size or breed restrictions for pets. However, for the comfort and safety of all passengers, we request that you keep larger pets secured in carriers or with a seatbelt during the journey.
Yes, we charge a small additional pet fee to cover the cost of cleaning in case of any accidents or to remove pet hair. This fee helps maintain a clean and fresh environment for all passengers.
Melbourne's premier chauffeur car service, where luxury, reliability, and professionalism converge to redefine your travel experience.
Melbourne's premier chauffeur car service, where luxury, reliability, and professionalism converge to redefine your travel experience.
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Auroo Chauffeurs
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