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Reservations

How can I book a chauffeur car service with your company?

Booking is easy! You can book our service through our website, mobile app, or by calling our customer service. Simply provide your details, including the date, time, pick-up/drop-off locations, and any special requests.

What is a chauffeur car service?

A chauffeur car service provides luxury transportation with professional drivers (chauffeurs) who ensure your comfort, safety, and convenience. It's an ideal choice for business travel, special occasions, airport transfers, tours, and more.

What types of vehicles do your offer?

We offer a diverse fleet of luxury vehicles, including sedans, SUVs, limousines, and vans, to accommodate your specific needs and group size.

Payments

What is your cancellation policy?

Our cancellation policy may vary depending on the type of service and the time of cancellation. We encourage you to review our specific cancellation policy on our website or contact our customer service team for details.

Can I request additional services, such as child seats or special event decorations?

Absolutely. We offer additional services such as child seats, floral arrangements, and decorations for special occasions. Please let us know your requirements during the booking process.

What amenities do your vehicles include?

Our vehicles are equipped with modern amenities, including comfortable seating, climate control, entertainment systems, Wi-Fi (upon request), and complimentary bottled water.

How do I pay for the chauffeur service?

e accept various payment methods, including credit/debit cards, electronic bank transfers, and cash. Payment details will be provided during the booking process.

Support

Are your chauffeur car services available 24/7?

Yes, our services are available 24 hours a day, 7 days a week. Whether you need an early morning airport transfer or a late-night ride, we've got you covered.

Can I request a specific chauffeur for my bookings?

While we cannot guarantee a specific chauffeur for every booking, we do take your preferences into account. You can request a preferred chauffeur, and we will do our best to accommodate your request based on availability.

How can I reach your customer service team for assistance?

You can contact our customer service team via phone, email, or the contact form on our website. We're here to assist you with any questions, concerns, or special requests.

What to do if you LOST someting in our car

What should I do if I realize I left an item in one of your vehicles?

If you believe you've left something behind, please contact our lost and found services immediately. You can call our dedicated hotline or email our customer support team to report the lost item

How do you handle lost items, and what is the process for retrieval?

We conduct a thorough search of the vehicle in question to locate the lost item. Once found, we will contact you to confirm its retrieval. Your lost item will be securely stored until you can arrange for its return.

Is there a fee for retrieving a lost item?

No, we do not charge a fee for retrieving a lost item. Our goal is to reunite you with your belongings as swiftly and hassle-free as possible.

Preparation

Are your chauffeurs licensed and trained?

Absolutely. Our chauffeurs are professionally licensed, extensively trained, and experienced in providing top-notch service. They prioritize your safety, punctuality, and comfort.

Can I make last-minute bookings?

Yes, we offer 24/7 availability to accommodate your last-minute or emergency travel needs. However, we recommend booking in advance to secure your preferred vehicle and chauffeur.

How do you ensure passenger safety?

Passenger safety is our utmost priority. We regularly maintain and inspect our vehicles to meet safety standards. Our chauffeurs are trained in defensive driving and prioritize safe driving practices.

Refund Policy

What is your cancellation policy?

Our cancellation policy may vary depending on the type of service and the time of cancellation. We encourage you to review our specific cancellation policy on our website or contact our customer service team for details.

Can I change my reservation details after booking?

Yes, you can make changes to your reservation, such as pick-up/drop-off locations and times, by contacting our customer service. We'll do our best to accommodate your requests.

How can I reach your customer service team for assistance?

You can contact our customer service team via phone, email, or the contact form on our website. We're here to assist you with any questions, concerns, or special requests.

FAQs for carrying pets in our car

Can I bring my pet along during my ride with Auroo?

Yes, we welcome pets on board! We understand that your furry friends are part of the family, and they are allowed in our vehicles. Please review our pet policy for specific guidelines.

Are there any size or breed restrictions for pets?

 In most cases, there are no size or breed restrictions for pets. However, for the comfort and safety of all passengers, we request that you keep larger pets secured in carriers or with a seatbelt during the journey.

Do you charge an additional fee for bringing pets?

Yes, we charge a small additional pet fee to cover the cost of cleaning in case of any accidents or to remove pet hair. This fee helps maintain a clean and fresh environment for all passengers.

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